this also was said to have happened on my cloud account from a customer a couple of days ago.. not sure if they are just crazy, I thought they were making stuff up, but logged into check if anyone reported something similar. My customer said they submitted it late last week but idk. obviously the submission reliability is one of the most important parts, I hope this is working fine, Norman did you get it working after those 2 attempts? was there a success screen after clicking submit? that is how you’d know it went through on the front end I guess, right
Archie
Team•
Sep 2, 2025
Hi Norman,
Sorry to hear about this. Can you please reach out to our live chat support and provide us the form URL so we can investigate this further?
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Pam
Sep 4, 2025
this also was said to have happened on my cloud account from a customer a couple of days ago.. not sure if they are just crazy, I thought they were making stuff up, but logged into check if anyone reported something similar. My customer said they submitted it late last week but idk. obviously the submission reliability is one of the most important parts, I hope this is working fine, Norman did you get it working after those 2 attempts? was there a success screen after clicking submit? that is how you’d know it went through on the front end I guess, right
Archie
Sep 2, 2025
Hi Norman,
Sorry to hear about this. Can you please reach out to our live chat support and provide us the form URL so we can investigate this further?
Best,