We've noticed that the form and website have been updated. If you still require assistance, please don't hesitate to reach out to our live chat support. We're here to help!
Archie
Team•
Apr 8, 2024
Hello Matthew,
Thank you for your prompt response. I have reviewed the form and website.
Based on my assessment, we have two potential solutions. We can either resize the iframe or implement a custom code to reduce the size of the captcha.
Best,
Matthew Johnson
•
Apr 8, 2024
when you say "resize the iframe" - is that on your end, or mine? Because I am able to resize the iframe on my end to the point it's no longer an issue, but that sweet spot is around 70vh, or greater, and at that point, the form looks terrible because there's acres of whitespace below the fields and CTA. The biggest issue is that the iframe resizes upon clicking hCaptcha - if it would just persist to be the same size, the entire time, then I don't think it would have any issues (I wouldn't know until I saw it, but I'm just assuming). I wouldn't necessarily want to resize hCaptcha though, because there might be ramifications down the road, either with a current validation method, or a future one they deploy to combat bots. I don't want that negatively impacting the UX of the user in either circumstance.
Archie
Team•
Apr 7, 2024
Hi There,
Apologies for the inconvenience caused. Could you kindly provide me with the URL of the form so that we can investigate the issue further?
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Comments5
Archie
Apr 19, 2024
Hi Matthew,
We've noticed that the form and website have been updated. If you still require assistance, please don't hesitate to reach out to our live chat support. We're here to help!
Archie
Apr 8, 2024
Hello Matthew,
Thank you for your prompt response. I have reviewed the form and website.
Based on my assessment, we have two potential solutions. We can either resize the iframe or implement a custom code to reduce the size of the captcha.
Best,
Matthew Johnson
Apr 8, 2024
when you say "resize the iframe" - is that on your end, or mine? Because I am able to resize the iframe on my end to the point it's no longer an issue, but that sweet spot is around 70vh, or greater, and at that point, the form looks terrible because there's acres of whitespace below the fields and CTA. The biggest issue is that the iframe resizes upon clicking hCaptcha - if it would just persist to be the same size, the entire time, then I don't think it would have any issues (I wouldn't know until I saw it, but I'm just assuming). I wouldn't necessarily want to resize hCaptcha though, because there might be ramifications down the road, either with a current validation method, or a future one they deploy to combat bots. I don't want that negatively impacting the UX of the user in either circumstance.
Archie
Apr 7, 2024
Hi There,
Apologies for the inconvenience caused. Could you kindly provide me with the URL of the form so that we can investigate the issue further?
Best,
Archie
Matthew Johnson
Apr 8, 2024
https://sapphirewolf.co/contact-us
It loads as expected on mobile, but on desktop, it's cut off